Legal
The documents that govern the e-com.casa shop and website — written to be read, not just filed.
Legal Notice
Business identity, legal entity and operator information for e-com.casa.
Terms & Conditions
The terms governing purchases made through the e-com.casa online shop.
Privacy Policy
How VANTERA DIGITAL LTD collects and processes personal data under the EU/EEA GDPR and the UK GDPR.
Cookie Policy
Which cookies e-com.casa uses and how you control them.
Cookie Settings
Review or change your cookie preferences at any time.
Returns & Right of Withdrawal
Your 14-day right of withdrawal, how to return a product, and how refunds work.
Shipping Policy
Delivery areas, estimates, costs, tracking and what happens if something goes wrong in transit.
Warranty & Legal Guarantee
The statutory legal guarantee for our products and how to make a claim.
Product Safety / GPSR
How our product records support EU product safety requirements, including Regulation (EU) 2023/988 (GPSR).
Accessibility Statement
Our accessibility approach, current limitations, and how to give us feedback.
Complaints
How to raise a complaint about your order, product or our service.
Dispute Resolution
How to resolve a dispute with us, including out-of-court options in your country.
Impressum
Provider information for the German market in accordance with the Digital Services Act (DDG).
Consumer Rights
A plain summary of the key statutory rights for consumers in the EU and the UK.
About placeholders. Some documents contain marked values such as [TO BE COMPLETED] for the VAT number, telephone line, mediator, returns address or hosting provider. These are pending final business configuration and will be completed before go-live — they are never filled with invented data.
E-com.casa is operated by VANTERA DIGITAL LTD, company number 17422035, London, United Kingdom.