Last updated: 16 February 2026
This policy describes how we deliver orders placed through e-com.casa. Delivery estimates and the free shipping threshold are current configuration values and may be adjusted before go-live.
Where we deliver
We deliver to consumer addresses in the European markets listed at checkout and to the United Kingdom. Availability of specific destinations is confirmed at checkout before payment.
EU shipping
For the EU, we offer standard and express delivery where available. Standard delivery takes 3–5 working days and express delivery 1–2 working days from dispatch. Working days exclude weekends and public holidays.
UK shipping
For the UK we offer standard delivery; estimated times are shown at checkout. Orders to the UK may be subject to import VAT and customs handling fees — see “Customs, duties and taxes” below.
Costs
- Standard delivery — €4.90.
- Express delivery — €9.90 (where available).
- Free standard shipping on orders over €50 (FREE_SHIPPING_THRESHOLD — placeholder pending logistics configuration).
Tracking
When your order is dispatched we send a confirmation email containing a tracking link. Tracking events are provided by the carrier and may take a few hours to update after dispatch. If tracking shows no movement for several working days, contact support@e-com.casa.
Damaged deliveries
If a parcel or product arrives damaged, note the damage to the carrier where possible and take photos of the packaging and the product. Then contact support@e-com.casa with your order number as soon as reasonably possible. We will arrange a replacement or refund in line with your statutory rights — see also our Returns & Right of Withdrawal policy.
Missing deliveries
If tracking says “delivered” but you cannot find your parcel, please check with neighbours, household members and any collection point notice left by the carrier. If the parcel still cannot be located, contact support@e-com.casa with your order number and we will open an investigation with the carrier.
Customs, duties and taxes (UK and non-EU)
Product prices are shown inclusive of VAT for EU consumer sales. For deliveries outside the EU customs area — for example to the UK — import VAT, customs duties and carrier handling fees may apply and are set by the relevant authorities. Any such charges are payable by the recipient where applicable; the final configuration for UK VAT treatment at checkout is pending [TO BE COMPLETED].
Remote areas
Deliveries to islands, mountainous regions and other remote areas may take longer than the standard estimates or be subject to a surcharge confirmed at checkout before payment.